Representative! Representative! Agent!

Representative! Representative! Agent!

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Written by admin

If you’ve ever found yourself in the frustrating position of needing assistance from a business, you’ve likely experienced the exasperation of shouting ‘REPRESENTATIVE! REPRESENTATIVE!’ into the void, only to be met with a robotic response. ‘Yes, I hear you would like to talk to a representative. Please press 1 for more options.’ And the sheer absurdity of being told, ‘Your call is very important to us; please stay on the line.’ It’s a scenario that many of us can relate to, and it’s one that’s all too common.

This is probably the most frustrating experience of calling a business when you need help. I know that when I have to call my cable company, which controls my phone, internet, and streaming, I have instant anxiety-causing symptoms. I feel light-headed and nauseous, and my stomach hurts. I also have to have two hours in my day to sit on the phone—bloody hell.

It’s no secret that call centers are a significant expense for businesses, which is why the initial response to a call is often automated. It’s a decision driven by the bottom line, with companies prioritizing cost savings over customer satisfaction. Yet, despite this, a staggering 85% of customers express a clear preference for human interaction in customer service.2

What You Can Do Instead of Calling:

 

  1. Use the Company’s Website or App: Many companies have online platforms or apps where you can access customer support, make purchases, or get information without dealing with a bot.
  2. Try Different Phone Options: Sometimes, businesses have a sequence of keypad options that allow you to bypass the bot and reach a human representative directly. Listen carefully to the options and see if there’s one for speaking with someone.
  3. Use Online Chat Support: If the business has a website, it might offer online chat support, where you can interact with a human representative in real-time. This can be an effective way to get assistance without making a phone call.
  4. Send an Email: Many companies offer customer support via email. Look for the company’s support email address on its website or app and send your inquiry there.
  5. Use Social Media: Companies often have active customer service channels on social media platforms like Twitter and Facebook. You can try reaching out to them through these channels for assistance.
  6. Visit the Physical Location: If the business has a physical location nearby, you could visit in person to speak with a representative.
  7. Look for Alternative Contact Information: Sometimes, businesses list alternative contact methods on their websites or social media profiles, such as a direct phone number or email address for specific departments.
  8. Contact Through a Different Department: If the bot is primarily for general inquiries, try contacting the sales or technical support department directly instead.
  9. Reach Out During Off-Peak Hours: Calling during off-peak hours might increase your chances of speaking with a human representative rather than being routed to a bot.
  10. Persist or Call Again: Navigating through automated systems sometimes requires persistence. If you fail the first time, try calling again or using a different approach until you reach a human representative.

Purchase Disputes

If you are calling regarding a purchase you made, check your credit card or PayPal statement for information.  To resolve an issue, PayPal has a resolution center linked to the bottom of your activity.  I have used this many times to my satisfaction and have been reimbursed.  It is quick and easy.  PayPal does ask if you reached out to the company.  And, I always say (only to myself) yes, yes, I have, and that’s why I’m here asking you to do something. Disputes are usually resolved in the customer’s favor.

The Ambien-Like Purchase

However, I recently had an incident in which I was unaware of a charge on my account.  When I contacted the company, they gave me a tracking number and said it had been delivered a month ago.  The post office said it was delivered; everyone told me it was delivered. I filed a resolution with PayPal, which also said it was delivered and denied my claim.

I was not convinced because I didn’t have it. Unfortunately, PayPal sided with the company in this situation, and I lost $31.26 and did not have my eyelash protector and separator. I know what you are thinking: Why would I spend $31.26 on an eyelash protector and separator? That is a valid question. The answer is I don’t know. Not only did I not have it, but I was out of the money and questioning my mental state at the time of purchase.

When I filed my dispute, I had no idea what I had spent $31.26 on. I went to the website, saw the item, and fuzzily remembered that I had been on Facebook and saw an ad. I must have clicked on the ad, and I purchased it. I don’t know if it was the website’s colors that drew me in—the woman with beautiful lashes.  Bottom line, I was sucked in by Facebook once again.

Never let this happen to you. Protect your wallet. In a later article, we’ll talk more about this and Facebook, social media. There is much to write about there.

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2 Dilmegani, C. (n.d.). 40+ Call Center Stats in 2024: Facts & Forecasts. AI Multiple Research. https://research.aimultiple.com/call-center-stats/ https://research.aimultiple.com/call-center-stats/
Will AI Take Over the World, Your Job, Your Mind, and Everyone You Love?

Will AI Take Over the World, Your Job, Your Mind, and Everyone You Love?

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Written by admin

When I asked GPT to give me a funny understanding of what AI is, this is what it returned:

“Artificial Intelligence (AI): It’s like having a bunch of digital minions living inside your computer, tirelessly crunching data, trying to imitate human intelligence without getting caught in the act. It’s a high-tech version of pretending to understand your mom’s recipe while secretly Googling what “sauté” means. AI: because even computers need therapy to cope with imposter syndrome.”

Not bad, not great. You may be wondering how it did that, and it does seem to have a sense of humor, which is unnerving because you’re thinking, how does it have a sense of humor if it is not human? Scared? Don’t be as we unpack the conspiracy theory.

AI At Its Core

What is AI? Computer Scientists would argue that AI (Artificial Intelligence) is not the correct word. Most people in technology prefer to use Large Language Models (LLMs) to describe what most people believe is AI. LLMs Can perform a variety of natural language processing (NLP) tasks, such as recognizing, translating, predicting, or generating text or other content. So, how do these LLMs get their information, in other words, Data?

Where does the Data Comes From?

I was going to let ChatGPT explain this, but I didn’t because it would only be entertaining for me.

Data is plentiful. The Research paper introducing the LaMDA (Language Model for Dialogue Applications) model, which Google’s Bard is built on, mentions Wikipedia, public forums, and code documents from websites related to programming and Q&A sites such as  REDDIT, tutorials,  and the list goes on and on. However,  the most prominent companies behind AI (Google, Microsoft, Amazon) and others are mums the word about where they get their data. Like the CIA, we know they exist, but we don’t know what they do and how they do it. In the simplest terms, AI gets its data anywhere it can.

What are LLMs and What Can They Do?

Think of your phone’s annoying autocorrect feature. If you start typing, it likes to finish your sentence; it usually gets it right. Other times, it is frustrating and sometimes amusing. That is an LLM right smack dab in your phone. So, you’ve been using LLM for a bit of time.

Is it Human?

Despite its capabilities, it’s essential to dispel some common misconceptions about AI. Firstly, AI is not sentient. Despite its ability to mimic certain aspects of human intelligence, AI lacks consciousness, self-awareness, and understanding. It operates based on algorithms and data, devoid of emotions or subjective experiences.

Furthermore, AI is not infallible. While it can process vast amounts of data and perform complex tasks with remarkable efficiency, it is still susceptible to errors, biases, and limitations inherent in its design and the data it is trained on.

Impact on Jobs

One of AI’s most significant concerns is its potential impact on employment. It’s undeniable that AI has already begun to reshape the labor market, automating routine tasks and augmenting the capabilities of workers in various industries.

Specific jobs are indeed at risk of being displaced by AI, particularly those involving repetitive, predictable tasks that can be easily automated. Roles in manufacturing, administrative support, transportation, and customer service may be particularly vulnerable.

However, it’s essential to recognize that AI also creates new opportunities and demands for different skill sets. Jobs requiring creativity, critical thinking, emotional intelligence, and human interaction are less likely to be automated. Moreover, AI has the potential to enhance productivity, streamline processes, and enable workers to focus on higher-value tasks.

In recent news, an AI-enabled workforce Consortium has been formed by six companies, including Microsoft, Indeed, and Google, to help those who will lose their jobs or have lost their jobs to AI. You can read more about that:

https://www.msn.com/en-us/money/technology/tech-giants-hatch-a-plan-for-ai-job-losses-reskill-95-million-in-10-years/ar-BB1l64ce?ocid=socialshare

We will dive deeper later to discuss older workers and how you can save yourself if AI takes over your job.

Will AI Take Over the World?

The notion of AI taking over the world as we know it is often sensationalized in popular media and culture. While it’s true that AI presents significant challenges and raises ethical concerns, the idea of AI achieving dominance or consciousness akin to science fiction remains speculative and unrealistic.

AI systems are designed and controlled by humans, and their capabilities are ultimately limited by the parameters set by their creators. Concerns about AI surpassing human intelligence and autonomy are more philosophical than practical at this stage.

However, it’s crucial to approach the development and deployment of AI with caution and foresight. Safeguards must be implemented to ensure that AI systems are used ethically, transparently, and responsibly. This includes addressing biases in data, ensuring accountability for AI decisions, and prioritizing human well-being and safety.

In conclusion, AI is a powerful and transformative technology with the potential to revolutionize nearly every aspect of society. While it presents challenges and uncertainties, it offers immense opportunities for innovation, economic growth, and societal progress. By understanding what AI truly is, acknowledging its limitations, and proactively addressing its implications, we can harness its potential for the benefit of humanity.

We will talk later about ChatGPT and how to use it for work and everyday.  If you think you will never have a use for it. You might be surprised.

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